This Privacy Policy applies to the WeAudit website and related platforms offered by Connex Teletech Private Limited. WeAudit is committed to protecting the privacy of users, customers, and stakeholders associated with its business.
This Policy explains our approach to collection, use, disclosure, transfer, retention, and protection of your information (personal or otherwise) when you use our website, app, desktop product, or other related services.
Privacy Notice, Cookie Policy, and Scope
Our Privacy Notice is intended to help you understand what personal data we collect, how we use it, when we may contact you, and what choices you have regarding your information. Our cookie practices explain how cookies are used when you visit WeAudit and how related usage data is processed.
The terms you and your refer to users of the platform. The term Services refers to all current and future services offered by us on our platforms.
By accessing or using WeAudit services, you expressly consent to collection, storage, transfer, and use of information provided by you in accordance with this Policy, including updates made from time to time.
Information we collect
We collect information as part of normal business operations and customer relationship administration, which may include personal data.
- Business contact and relationship details such as company name, name, email, phone numbers, device identifier, address details, IP address, GSTIN, and related identification information.
- Payment details that may be required for processing transactions, including bank or billing information as needed.
- Support and service records including tickets, support history, and call recordings when applicable.
- Usage details such as IP address, customer ID, email, and usage statistics needed to provide and support services.
- Device and browser generated data including domain, browser type, operating system, pages visited, visit date and duration, traffic information, and device details.
- Information posted by you on our platforms, such as feedback, issue reports, and feature requests.
- Demographic and preference information, including interests in products, modules, add-ons, or services, including data collected through promotions or surveys.
Publicly available information and content posted by users in public sections may not be treated as personal information under applicable law.
If you decline to provide required information, certain services may not be available. We will make reasonable efforts to notify you when such limitations apply.
Ways in which we collect information
We collect information directly from you and passively through technical tools.
- Direct collection through forms, communication channels, support requests, phone, and email.
- Passive collection using tools such as Google Analytics, Google Webmaster tools, cookies, and web beacons.
Use of your personal information
We may use your information for purposes including:
- Contacting you regarding your account or service usage.
- Responding to requests, questions, and purchase-related communications.
- Improving products, services, and user experience.
- Analyzing platform usage trends and customer interests.
- Maintaining security for users, systems, and services.
- Sending marketing communication, offers, and product updates.
- Sending transactional communication such as account notifications and service alerts.
- Any other use permitted by applicable law.
How we share your personal data
We may transfer or share information with Connex Teletech group entities, affiliates, partners, and third-party service providers to deliver services, run operations, support administration, and improve offerings.
We take reasonable steps to ensure third-party recipients are bound by confidentiality and applicable data protection obligations.
Information may be processed in India or outside India, including jurisdictions that may not have equivalent data protection laws.
We may also disclose information:
- To comply with legal process, court orders, regulatory requests, or lawful investigations.
- To investigate fraud, enforce rights, or protect users and business interests.
- As part of mergers, acquisitions, restructuring, bankruptcy, or asset sale transactions.
- For other reasons with prior notice where required.
You may opt out of promotional emails through our unsubscribe process at the WeAudit unsubscribe page. Transactional and service-related messages may still be sent.
Third-party websites
Our platforms may contain links to third-party websites or applications. This Policy does not govern those websites. Please review their privacy practices independently.
Accessing and updating personal information
We make good-faith efforts to provide access to and correction of your information upon request, subject to legal and operational constraints. We may request identity verification before processing requests and may reject requests that are repetitive, disproportionate, impractical, or that impact the privacy rights of others.
In most cases, access and correction services are provided without charge unless disproportionate effort is required. Due to backup and system architecture, residual copies may persist for some time after deletion from active systems.
Information storage and backup
We periodically back up data to maintain service reliability and recoverability in case of data loss. We retain information while services remain relevant and remove information from records after such period, subject to legal and business requirements.
Information security
We implement appropriate technical, physical, and procedural safeguards to protect against unauthorized access, alteration, disclosure, or destruction of data, including accidental or intentional misuse. Access controls, encryption, and periodic security reviews are part of our security practices.
While we take reasonable measures to secure personal information, no internet transmission or public network can be guaranteed as fully secure.
In the event of a security breach involving unencrypted electronically stored personal data, we will notify affected users by email or other feasible means as quickly as reasonably possible, consistent with legal and law enforcement requirements.
Retention of personal data
As a general rule, we retain personal data as long as needed to fulfill the purposes for which it was collected. In specific circumstances, we may retain data for longer periods to satisfy legal, tax, accounting, or regulatory obligations, or to maintain records related to disputes, complaints, or legal claims.
Revocation of consent
You may revoke your consent to processing of personal information at any time for future use. Withdrawal of consent does not affect processing that is otherwise permitted or required under applicable law.
Updates to this Policy
This Policy was last updated on October 1, 2021. We may update our privacy practices periodically and will post updated copies on our platforms. Where required by law, we will notify users of material changes.
Jurisdiction
If you choose to visit our platforms, your visit and any privacy-related disputes are subject to this Policy and the platform terms of use. Disputes arising under this Policy are governed by the laws of India.
Questions and grievance redressal
For privacy questions or grievances relating to processing of your information, you may contact our grievance officer, Venugopal Gella, at support@weaudit.in.
You may also write to: Connex Teletech Private Limited, No 161, 1st Floor, 7th Cross, Chamarajpet 4th Main, Bangalore - 560 018. Phone: +91 80 2666751.
Disclaimer
If any personal information is shared by you that was not requested by us during registration, whether mandatory or optional, we are not liable for information security breach or disclosure in relation to such information.